Common Support Services Questions
| Q: | How can I get the best results from your support department? | - Proactively supply our support department with relevant information concerning any issues that need resolve which includes and is not limited to: account names, domains, URL's or paths to files and error messages.
- Support requests that consist mostly of "...doesn't work." usually do not help in resolving issues. As a general rule, expect a response that is in line with your initial request. The more you cooperate and communicate with support the better they can assist you.
| Q: | Will support ever ask for any of my passwords? | - As a general rule, no. Our support department can access and correct just about everything that they need to on the servers without requiring specific password information.
- In the event that a password is required our standard practice is to notify you in advance and provide a new password. This allows you to change passwords back without anyone having access to the original(s).
- If you are contacted by anyone claiming to require a password from you and you are not otherwise aware of their intentions always treat it as a fraudulent request even if it appears to come directly from us. You can always contact us toll free 614.863.2472 in order to confirm.
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